Hello, we are social. We’re a global conversation agency with offices in Singapore, New York, London, Paris, Milan, Munich, Sydney & São Paulo. We help brands to listen, understand and engage in conversations in social media.
We’re a new kind of agency, but conversations between people are nothing new. Neither is the idea that ‘markets are conversations’.
We’re already helping adidas, Heinz, Unilever, Heineken, eBay, Jaguar, Intel, Moët & Chandon & Expedia.
If you’d like to chat about us helping you too, then give us a call on +65 6423 1051 or drop us an email.
We spotted the interesting infographics below – from software firm Synthetix and Salesforce’s Desk team – over at Econsultancy.
The data themselves don’t offer any surprises, but given that it seems obvious people would like more online service options, the infographics’ findings beg the question: why aren’t companies investing more time, effort and resources into developing powerful social customer service functions?