Here are all of the posts tagged ‘social media’.
LinkedIn passes 20M users in India, is second largest market behind US
TheNextWeb recently reported that LinkedIn users in India had soared to an impressive milestone of 20 million users. This makes India the second largest market on the platform, only behind the US in terms of registered users. What’s more impressive is the fact that user sign-ups on the professional networking platform has gone up by over 500 percent since November 2009, when the company opened its first office in the market. Currently, India represents half of the 40 million users in Asia Pacific, and 9 percent of its 225 million users worldwide. In other markets across the region, the user bases are comparatively small, but growing as well: there are 4 million users in Australia, 2 million in Indonesia, and 1 million in both Malaysia and the Philippines. Singapore also recently passed 1 million users as well.
There are 18M social media users in Thailand; Instagram users up 163%
According to a recent report by TechInAsia, Thailand’s social media landscape has seen rapid growth this year. Citing a new infographic by ZocialInc, the results indicated that Instagram users had increased by a staggering 163 percent in the last year, to over 600,000 users. While this figure still pales in comparison to Facebook’s 18 million, the social network’s growth also declined to a relatively sluggish rate of 28 percent in the same time period. Social media is growing healthily across other platforms as well: Line has 15 million users, while YouTube has over 5 million and Twitter has about 2 million in the market.
Emerging markets drive Facebook user growth
Facebook continues to gain users at a rapid pace, even after passing 1 billion users last year, and 1.1 billion users last month. eMarketer reports that the growth in user base is being strongly driven by emerging markets across the globe; India, Brazil, Russia, the Middle East and Africa are particularly strong markets in the recent gains for Facebook’s user base worldwide. eMarketer predicts that active users will continue to grow as well, to pass 1 billion active users at some point this year. In terms of regions, Asia-Pacific, the Middle East and Africa, and Latin America are set to contribute the most across the global user base, by growing at a rate of at least 30% during 2013. eMarketer estimates that Facebook will reach 1.26 billion global users in 2014.
WeChat now has 195M monthly active users
WeChat has continued seeing rapid growth this year. Last week, we reported that the chat app had grown to an impressive 190 million monthly active users. Without skipping a beat, it’s grown again to reach 195 million monthly active users. TechInAsia reports that the chat app has increased by about 23% since last quarter, and over 228% in a year. While WeChat’s 300 million registered accounts are predicted to breach 400 million during this month, the increase in WeChat’s monthly actives suggest that WeChat and Whatsapp are quickly becoming neck and neck for this figure (Whatsapp has 200 million monthly active users).
In the US, 90% of mom internet users are on social media
According to a recent report by eMarketer, over 90% of US moms who used the internet were also active social media users as well. Based on a comScore study from March 2013, the results suggested that moms who used social media in 2013 were up by 20% compared to those who did in 2010. The study also indicated that moms in the 18-34 age bracket were the most likely to use social media, but also the demographic that spent the most time on them. In fact, young mothers spent the most time on Facebook, even compared to the general population. While time spent on Facebook was 24 percent higher on desktop, the combined differece of desktop and mobile Facebook usage suggested that “young moms spent 260 perent more time than the average user.” US moms were also more likely to spend more time on other platforms across social media as well. 77 percent of US moms were on YouTube, compared to 61 percent of the total internet users in the country. 27 percent of US moms were on Instagram, while only 15 percent of the general internet population were using the platform.
Alibaba invests $294M in China’s top online mapping company AutoNavi
Two weeks after taking an 18 percent stake in Sina Weibo, China’s biggest e-commerce company has announced another investment of $294 million in AutoNavi. This investment will take up 28 percent shares of the company. AutoNavi is China’s top online mapping company, beating search giant Baidu and even Google Maps in terms of mobile maps market share in China. As an industry leader, AutoNavi seems to be a perfect partner for Alibaba in seeking opportunities to explore and develop new location-based e-commerce services. It is also clear that this deal will give Alibaba access to a huge pool of consumer behavior data based on location. With Alibaba’s acquisition of the social music service Xiami last year and their more recent stake in Sina Weibo and AutoNavi, Alibaba has quickly become equipped with big social data and strategic alliances to explore a new kind of e-commerce service—one that will integrate three big things: social, mobile and location. It will be interesting to see what kind of revolutionized services Alibaba will bring out to the market in the future.
In Japan, politicians leverage Line to deepen ties with supporters
The importance of mobile messaging apps is growing. Many brands already know it and try to leverage the increasing impact of mobile messaging app to engage with their consumers. Politicians in Japan are no exception to this recent trend. According to Japan-based mobile messaging app Line, ten political parties in Japan have opened official accounts on the app. This was after the ban on the use of internet-based mediums for election campaigns (including social networks and blogs) was lifted. Line provides politicians an opportunity to engage with their supporters more directly and actively, by allowing users to opt-in to receive message from political parties, as well as leave feedback and comments on their accounts. Will this impact on the way politicians in Japan communicate with public?
IGAWorks joins KakaoTalk to increase game releases and app traffic
Korea-based mobile messaging app Kakaotalk has announced a partnership with IGAWorks, the local in-Game advertisement provider. The partnership will involve integrating IGAWorks’ adPOPcorn into Kakaotalk that will provide “in-game and in-app incentivized offers, as well as pop-up adverts that link through to social and mobile media channels.” This collaboration is intended to strengthen Kakaotalk’s video game offerings—features that have contributed to distinguishing Kakaotalk from other mobile chat apps. By allowing all game developers on Kakaotalk to access adPOPcorn, Kakaotalk is looking to create a new channel of income for video game developers and publishers. The goal is to encourage more game releases which will drive more user traffic to the app. This also reflects KakaoTalk’s desire to attract more brands as well, to tap into Kakaotalk as a mobile advertising platform.
QQ gets makeover to look like WeChat; new look upsets users
Tencent’s drastic revamp on QQ has led the chat service to resemble China’s most popular mobile chat app, WeChat. This makeover has brought out a large number of angry users. According to Techinasia, nearly 95% of people who left reviews on the newly updated QQ app have given it the lowest star rating. By contrast, the previous version of the app mostly received five-star feedback. The new look of QQ app, ungracefully called “second hand WeChat” by disgruntled users, has taken on less of a traditional IM user interface, and this is the root of most of the discontent. An indicator light that used to appear beside user contacts’ names allowing users to indicate the online or offline status of users has been taken out of the app, despite the fact that most of users found the function to be useful. In addition, the new style of chat window inspired by WeChat seems a waste of space for those who prefer QQ app as a “fast-paced conversation in one window.” Users have already expressed their stance against the new look of QQ, requiring Tencent to bring previous IM-like features back. We will wait to see how Tencent will react.
Japan’s Quan-inc partner with AIS to roll out sticker maker app “AIS myStickerShop”
Japan based mobile application maker Quan-inc has partnered with AIS, Thailand’s top mobile network operator. Quan-inc is well known for developing Lounge - a mobile messaging app with unique features of collaborative drawing and message decoration. The partnership is intended to release an app called “AIS myStickerShop”. The app allows users to create their own stickers for their mobile messaging apps. Currently, only Android users can enjoy the service. iOS users will have to wait a while for an iOS version to come out later this month. Quan Inc’s partnership with AIS could be indicative of a desire to expand their presence in Southeast Asia, as the deal with AIS may open up an opportunity to launch future apps for Singtel, Singapore’s top mobile network operator and a stakeholder in AIS.
Research by Socialbakers has revealed that 50% of the reach of a Facebook page’s posts occurs in the first half hour, and 80% in the first 3 hours. The below chart, based on a sample of 1,000 posts, displays the real-time minute-by-minute increase in reach.
Time spent on Google+ far behind Facebook
Google+ users spent an average of 6 minutes 47 seconds on the network during March, a far cry from the 6 hour 44 minute average on rival platform Facebook. Whilst this does represent growth from the 3.3 minutes spent in February 2012, in contrast to Facebook’s dip from 7 hours 9 minutes in March 2012, the rate at which G+ is catching up can be, by these figures at least, dismissed as negligible. Figures reported by Nielsen also revealed 20 million unique US users of the G+ Android and iPhone apps, a 238% increase from March 2012 and 28 million desktop users, up 63% in the same period. However, there is likely to be some crossover between the two groups. In fact, accusations have come in that Google+ is essentially a ‘desolate wasteland’, based on the activity of the top 100 global brands. According to research by Millward Brown, 40% of these posted to Google+ either infrequently or not at all, with 17 (including Nike and Pepsi) not having posted anything for over a week. McDonald’s, as shown below, have never had a single post.
How many Vines are shared
Research has been produced into how many branded Vines are shared to celebrate the app turning 100 days old. They discovered that branded Vines are shared 4x as often as branded online videos and, of the top 100 most shared, 4% of Vines were branded, compared to 1% of online videos. In total, 5 Vines are shared per second; more of these come during the weekend than the rest of the week combined. Time-wise, Vine frequency peaks from 10am-11am Eastern Time.
75% of top US retailers and restaurants are on Foursquare
Three quarters of the US top 100 retailers and top 100 restaurants are now on Foursquare, of which a full list can be found here. As for smaller businesses, over 1 million businesses have been claimed, but this includes some chain stores; only 17% have ever tried a promotion with the network. Larger businesses are seeing a positive effect from their campaigns; Bloomin’ Brands had 678 users redeem an offer for Outback stores in Richmond, VA, which gave a free appetiser for every second check in. Karen Soots, VP of media services at Bloomin’ Brands, praised the campaign’s effect, saying that if they were to do that nationwide at many restaurants over three weeks, it’s “millions of dollars in incremental revenue”.
Littlewoods collection to be sold in Facebook Newsfeed
Fashion retailer Littlewoods will be selling their latest collection within the Facebook Newsfeed. Using a system called SeeitShopit, which allows full collections to appear within a single post, it will enable fans to browse, share and purchase items from Myleene Klass’s new swimwear collection. They have since posted further ‘SeeitShopits’ about their summer collection, as shown below:
Target launch deals with Facebook
Retailer Target has produced a set of offers, which will automatically generate Facebook posts when claimed, unless the user turns this feature off. Starting with around 700 discount offers and expected to grow to 1,000, the campaign is set to be hosted on a Target website called ‘Cartwheel’. Users can claim a deal at any point, producing a unique barcode that tracks every offer they claim. This barcode is then scanned at checkout. Cartwheel works seamlessly with mobile, meaning that a discount can be claimed at any point in the process, even as you’re walking towards the checkout.
AA’s first class lounge open to those with high Klout scores
American Airlines have decided to open their ‘Admirals Club’ lounges free of charge to those with high Klout scores, regardless of whether they’re due to fly with AA. Anyone with a score of over 55 will qualify for a free one-day pass in any one of 40 airports and can take advantage of the benefits including free WiFi and beer. The campaign hopes that these people will then tweet or post to Facebook expressing their gratitude, though this is not a requirement of claiming the offer.
This week, in weird app news… introducing ‘TweetPee’, a nappy sensor plus Twitter alert that tells parents when their baby needs changing. The campaign from Brazil also allows parents to keep track of the number of Huggies they’ve used and even order online when they’re running low. The campaign is certainly a fun and innovative one – we wonder how many parents will be hooking their children’s nappies up to Twitter.
Coke zero’s #motherpiece campaign for forgetful children
Yesterday marked Mother’s Day in many countries across the world, the day of the year that celebrates children forgetting to get their mums anything. Coke Zero to the rescue! They targeted absent-minded children (particularly boys, for some reason) and asked them to tweet their best excuses with the hashtag #motherpieces, pushing the campaign through a set of promoted tweets. The best entries were then selected to send in a personal photo, with 10 classically-trained painters on hand to create a ‘motherpiece’ of the winner. If they sent in their home address, they’d also receive a framed copy. Mother’s Day salvaged.
They’ve remixed much of the info we shared in our recent report on Vietnam’s online ecosystem, but they’ve translated it all into Vietnamese, and they’ve added some great new stats and insights into the mix too:
We’re big fans of remixed content, so let us know if you’ve made one too, or if you spot any others you think we should feature.
WeChat now has 190M monthly active users
WeChat is a giant amongst chat apps. It has a user base of over 300 million users with projections that it will surpass 400 million in a few weeks. So it comes as no surprise that WeChat has reached 190 million monthly active users. As noted by TechInAsia, this number suggests that WeChat is closing in on Whatsapp territory, which has 200 million monthly active users according to the most recent data. On the other hand, an overwhelming majority of WeChat users are based in China, whereas Whatsapp–and even other Asian chat apps like Line–enjoy greater success on an international level. Nonetheless, WeChat has experienced growth at breakneck speeds in the last two years, an incredible accomplishment as illustrated in the graph below.
70% of brand engagement on Pinterest is user-generated
Mashable cited a recent study by Digitas and Curalate and found that 70% of brand engagement on Pinterest is generated by users as opposed to brands. The disparity between brand- and user-generated content is much larger for some industry categories. With brands in the fashion industry, for example, only 18% of content engagement comes from the brands, while 82% comes from the community. Similarly, 75% of content engagement for the automotive industry came directly from the users. By contrast, the study found that brands in the electronics industry were split more evenly, between user-driven and brand-driven engagement; while 47% of content engagement came from brands, 53% came from the community. Ultimately, these findings indicate that there is massive potential for brands to join the conversations and direct engagement on the platform.
In India, PC users watch 3.7 billion online videos per month
According to TheNextWeb, 54 million PC-based internet users in India watched videos online in March 2013. This number has increased from 32 million in March 2011, indicating a rise of 69% over the last two years. Equally significant is the growth in the total number of videos watched each month; the figures have risen from 1.8 billion in 2011 to 3.7 billion last month. It is interesting to note that the top two platforms for video consumption are social to some degree; Youtube and Google sites ranked first with 31.5 million video viewers, while Facebook came in second with 18.6 million. When it comes to the average time spent on video consumption, DailyMotion outranks Facebook’s 21.9 minutes by a significant margin, with 59.6 minutes spent on average.
Google+ has 359M users, ousts Twitter as second largest social network
A recent report by Business Insider details the recent growth of Google+. Citing new data released by GlobalWebIndex, the findings suggest that Google+ is growing at a rate that may ultimately oust Twitter as the runner-up for largest social network (with Facebook and its 1.1 billion users remaining at the helm). Google+ currently has a staggering 359 million active users. This is up by 33 percent from June 2012, when they had 269 million active users. Twitter is growing at a faster rate, however, as it experienced a 44 percent increase during same timeframe, from 206 million users to 297 million users today.
Chat app Zalo has 2M users, plans for 5M soon
While well-known Asian chat apps like WeChat have continued to gather a massive following, this trend has also been demonstrated as strong in other Asian markets. According to TechInAsia, Vietnamese chat app has passed 2 million users, and has stated plans to reach 5 million in the near future. With 10 million smartphone users in the market, 5 million seems like a lofty goal at first glance. Vietnam is currently at the threshold of rapid mobile growth, however, and given Zalo’s recent uptake in growth, 5 million may not be such a stretch after all.
[Bonus Fact] Chat app to cash cow: Line revenue is up by 92% this year
The Japanese chat app Line has recently revealed that its first quarter revenue for 2013 was 5.82 billion yen (71.1 million SGD), The company’s revenue for the fourth quarter of 2012 stood at 3.03 billion yen (37 million SGD), indicating a staggering 92% increase on Q4 2012. The results were retrieved by TheNextWeb, as shown in the graph below:
Roughly half of these earnings come from in-app payments and social gaming features–components of the chat app that have been heavily developed in recent months. In particular, Line’s gaming feature reached the milestone of 100 million downloads earlier this year. Stickers raked in 1.7 billion yen (20.8 million SGD), or about 30% of the revenue for Q1 2013. Ultimately, these numbers suggest that there is serious potential when it comes to the monetization of chat apps.
The only constant is change, and that’s all the more evident in the social media landscape.
But beyond these platform trends, what does the future of social media look like?
That was the topic of my presentation at The Internet Show 2013 last week, where I shared We Are Social’s ‘provocations’ on the key things that will, or should, define and shape the future of our social and digital world in the months to come.
You’ll find my full presentation in the SlideShare deck embedded above, but here’s a quick summary of what our provocations are all about:
01. Simultaneous Social Transmedia Experiences (That’s a mouthful!)
The phenomenon of ‘second screen’ and the user’s ability to multitask across devices simultaneously present an opportunity for brands to create interconnected experiences, where a brand’s story is told across various mediums. The prologue could start on television through a commercial, carry the story into a digital destination, before letting the audience take ownership and contribute to the storytelling through social networks.
02. Communities vs. Platforms
The network effect has taught us that people go where their friends are and where the action is. Case in point, MySpace. They came, they left, and they’re trickling in again. Brands should create communities around their audiences’ shared passions, not around platforms. We’ve said it before, it’s about social – people and the relationships or interactions they have with others; not necessarily about the media. For MySpace, it’s rebranded itself as a community of music lovers. Just so happens it’s a platform in itself too.
03. Mobile Life vs. Mobile Phone
The devices in our pockets and our bags, which we carry about everywhere and keep by our side at all times, are the ‘most important’ medium to us. In the 50s, it was the TV. Mobile was a big topic in 2012, and similarly, if you’re not thinking about mobile as part of your bigger communications strategy, you’re missing out on capturing your audience’s attention as they’re on the go. Beyond creating mobile-optimised platforms, it’s also about understanding your audience’s mobile habits.
04. Content Tapas
Let’s admit it, not everyone can pull off a Gangnam Style, or Grumpy Cat. Everyone wants a piece of ‘viral’ action, but epic content isn’t the only way to engage people. What brands can work towards is creating ‘content snacks’ – bite-sized, easily digestible, unknowingly addictive – and leverage the window of opportunity in the moments ‘in-between’ when people can consume these while on the go. Refer to 03.
05. Commitments, not Campaigns
Many brands still use social media to run short-term campaigns in bursts and spurts. There’s a greater opportunity in forging enduring relationships with your audience through committed, consistent interactions. Like with any relationship, it could have started off with a pick up line, and sweetened with one-off celebrations throughout the year, but there is also the everyday conversations that allow you to understand each other better.
06. Socially Interactive Customer Service
People demand for and expect customer service whenever they want it. Brands can’t expect to get away with posting “Only open 9.00am – 5.00pm” on their Facebook page or Twitter account, especially when actions are dramatically amplified on social media and there’s no opening hours for that. There’s no reason why brands can’t extend their extensive CRM system online, in real-time, to cater to online customers. Brands already doing so with dedicated customer service accounts on social include Best Buy’s TwelpForce and e-retailer ASOS.
07. Social Buying
People struggle with the plethora of brands and choices available to them, and often look to reviews and friends’ recommendations for help. Social recommendations will become the key driver of referrals that brands have to facilitate, in order to leverage word-of-mouth, and peer-to-peer recommendations.
08. Social Sharing as Currency
I personally love services like ‘Pay with a Tweet’. With services such as these and bitcoin, the power to valuate what a piece of content or item is worth lies in the consumer’s hand. By incentivising social sharing, the brand gets a social stamp of approval from the consumers, which is a more credible form of endorsement.
09. Social Inside
Rather than just being a brand that does social, be a brand that is social. There’s no better way to do so than inculcating this attitude within the organisation, and facilitate collaboration via social networking. Platforms like Yammer, Facebook Groups and LinkedIn Groups already exist. You’ll have succeeded when your employees become ambassadors of the brand on their own social networks.
10. Crisis and Opportunity Management
Events and news spread like wildfire through social media. Apart from mapping out a comprehensive social media crisis plan, brands can do more by monitoring real-time activity to react to or assert their stand on certain current events or news. This could help reinforce the brand’s mission or association. Brands like Oreo during the Superbowl blackout, or Google setting its Person Finder page during the recent Boston Marathon incident, are examples to draw from.
Which ones do you think will be the biggest priorities? Did we miss any? We’d love to hear your thoughts – let us know in the comments.
Indonesian airlines’ presence on social media
Brand24.co.id, a social media monitoring company in Indonesia, has released an infographic as reported by TechinAsia, depicting the country’s airlines and its presence on social media. AirAsia Indonesia leads the follower count on Facebook, Twitter and Linkedin. Local airlines’ social media presence on the other hand are not as strong, especially for LinkedIn. Garuda Airline, Indonesia’s flagship carrier, has less than half of Air Asia’s number of Facebook fans and about one-eighth of Air Asia’s total Linkedin fans. Despite the differences in follower count, online conversations and social sentiment are still far greater for the local airlines Garuda Airline and Lion Air, as compared to AirAsia Indonesia.
Sina Weibo introduces a Snapchat-inspired tool called SnapWeibo
Similar to the popular mobile app Snapchat, Sina Weibo has recently introduced SnapWeibo where users can use hashtags to make their posts vanish within a certain time period. The procedure is as simple as signing into SnapWeibo using one’s existing Weibo account details and including time-related hashtags in either English or Chinese. The hashtags can be set to minutes, hours or days such as #2m# or #5h# or #1d#. Even if the tweet gets retweeted before it’s due to disappear, the missive will later appear to be blank.
Baidu overtakes Youku-Tudou as the biggest video platform
Kakao Talk updates its Plus Friend platform to Plus Friend Home
Korean chat app, Kakao Talk is rolling out a new feature update to its existing Plus Friend feature. The initial feature was launched in October 2011 for the purpose of allowing users to interact with their favourite brands and celebrities, and currently has over 400 partners availing the feature and more than 26 million active users following 100 million Plus Friend accounts. The upgraded version, Plus Friend Home, allows brands and celebrities to have dedicated homepages and custom design tools but is currently only available in Korea. As reported by TheNextWeb, the feature upgrades will allow brands to have their mobile homepage accessible within the chat room itself, and divided into three sections – ‘mini profile’, ‘chatting room’ and ‘brand home’ – as well as the ability to add links from websites and blogs to enable free interaction within and outside the page.
Facebook report Q1 earnings & increase in monthly
Facebook has reported its earnings for Q1 2013, announcing revenue of $1.45bn, up 38% from Q1 2012. 85% of total revenue came from advertising, amounting to $1.25bn, up 43% from Q1 2012.
The network simultaneously noted an increase in Monthly Active Users (MAUs). While growth slowed down in markets like the US, Canada and Europe, MAUs were up from 901 million in Q1 2012 to 1.1bn a year later, while Daily Active Users (DAUs) increased from 526 million to 665 million in the same period.
A great deal of this growth was down to mobile. Q1 2013 saw 751 million mobile MAUs compared to 488 million the year before, while there are now 189 million Mobile Only MAUs.
Twitter appoints Cynthia Gaylor as head of corporate development
Twitter has fuelled rumours of plans for an IPO with the appointment of ex-Morgan Stanley investment banker Cynthia Gaylor, who worked on the public offerings of Facebook, LinkedIn and Zynga. In what was her first ever tweet, she said:
— cynthia gaylor (@cynthiag) May 2, 2013
Twitter was valued at $9bn after an offer to staff in January and is set to hit global ad revenue of $1bn by 2014. This, along with the above appointment, has led to speculation by The New York Times that “next big step is to go public on the stock market, and insiders say the current goal is to have an initial public offering in 2014″.
Twitter ads now available to all US users
Twitter’s self-serve ads interface, launched in March 2012, is now available to all US users. Previously accessible only by invite, Twitter has used the period to improve on a number of features, from targeting to reporting, and decided to open the self-serve platform to everyone in the US. All you need to do to gain access is visit the page at business.twitter.com and answer a few questions. There has been concern that the increased demand will lead to either a boost in the number of ads appearing in users’ streams, or the price of ads. Russ Laraway, senior director of small- and medium-sized business at Twitter, has stated that “There will be no change in the frequency with which ads show up in timelines”, though it is not clear how price will be affected.
‘Photos of You’ on Instagram
Instagram has launched ‘Photos of You’, which essentially allows Facebook-style tagging of people and brands in photos. Previously, users would @-mention one another, as if on Twitter, to perform a similar function. This form of tagging comes with another key feature: it makes a full archive of all photos someone has been tagged in that appear on that user’s profile, assuming they have given permission. To prevent privacy complaints, Instagram has built controls that allow manual selection of which photos are visible to others. The feature looks to foster increased communication between individuals, but may also be beneficial for brands to interact with each other, as well as influencers with high follower counts and normal users.
Twitter updates Vine for iOS
Twitter has produced a couple of updates for the Vine iOS app, including the ability to shoot with the front-facing camera and tag others in posts. Where it was previously only possible to shoot with the camera on the back of the phone, the screenshot below displays a small button in the bottom left of the screen that allows switching between cameras. You can also see that @-mentioning is set to work much like on Twitter, Vine’s parent platform.
Path exceeds 10 million users
Path, the social network that limits you to 150 friends, has exceeded 10 million users for the first time. After reaching 2 million in Feb 2012 and 3 million in June 2012, the figure sees a large milestone for the platform. They’ve since added a search feature in December and released version 3.0 in March this year, which supported messaging. While the number of registered users is an impressive start for Path, it will be interesting to examine how many active users they manage to retain.
Where does brands’ Pinterest engagement come from?
According to a study by Digitas and Curalate, 30% of engagement on Pinterest comes from brand accounts. The remaining 70% comes from users pinning content from outside of brands’ Pinterest accounts.
J.C. Penney asks fans to come back on social media
Last year, J.C. Penney decided to get rid of sales and coupons, focussing instead on regular, low prices. The move was a disaster and they’ve recently taken to social media in an attempt to remedy it. They took to Twitter with the hashtag #jcplistens, whereby fans were asked which changes should be kept and which reversed. The move is a nice example of a brand using social media honestly, in an attempt to connect with fans. It will be interesting to see if it helps their ailing figures.
Mountain Dew purchases promoted tweets for apology
Another example of a big brand mistake was Mountain Dew’s ‘Felicia the Goat’ advert, which was criticised as both racist and misogynistic. Last week, they purchased promoted tweets to expand the reach of their apology, letting users know that they had pulled the advert. It’s an interesting idea: on the one hand, it allows the apology to be seen by as many people as possible. However, it also provides potentially unnecessary promotion to the original issue.
Lowe’s post six-second tips on Vine
Lots of brands are using Vine. Some are doing it well, some aren’t. Hardware storeLowe’s has strongly entered the former camp with their latest campaign, using Vine to post six-second home improvement tips. The medium brings to life content that is relevant but not necessarily exciting, while the tips themselves are useful, not an unnecessary experiment with a new medium. As such, the form and content compliment one another perfectly.
— Lowe’s (@Lowes) April 21, 2013
— Lowe’s (@Lowes) April 24, 2013
Red Bull’s ‘Imaginate’ Pinterest puzzles
Red Bull is asking fans to solve Pinterest puzzles based on stunts performed by trials cyclist Danny MacAskill. Six videos will be released, each showing a different trick, which fans must watch in order to solve a puzzle on Pinterest. This involves pinning content in the correct order to create an image of MacAskill. Those who do so correctly will be entered into a draw to win signed photos of the cyclist.
Hugh Jackman answers Wolverine questions
To promote the upcoming release of ‘The Wolverine’, in which he plays the title character, Hugh Jackman answered the Twitter questions of 11 fans in a series of YouTube videos. He also tweeted the answers and posted links to the videos from his official @RealHughJackman account. This is the latest in a series of social stunts around the film, including a 6-second ‘Tweaser’ released through Twitter’s Vine app.
LinkedIn passes 1 million users in Singapore
According to a recent report by TheNextWeb, LinkedIn has officially hit the seven-digit mark in Singapore. The professional networking platform announced that this makes Singapore the fourth country in Southeast Asia to reach the 1 million user milestone. They also revealed that Singapore’s user base has doubled since 2011, to reach a staggering 70 percent of professionals and students in the market. Although LinkedIn has over 200 million users worldwide, 1 million in Singapore is an incredibly impressive feat given the fact that it currently reaches a substantial 20% of the country’s total population of 5 million.
Path has 10M users, adds 1 million per week
The previously rocky road has finally led to smooth sailing for Path–a private social network that experienced legal troubles and slow growth in the past–as it currently has over 10 million registered users. The number is small, relatively speaking, but also indicative of a sudden increase in the platform’s growth rate in the last few months. As TheNextWeb notes, Path only had 2 million users in February 2012. When they reached 3 million in June 2012, they were adding about 250,000 users per month. According to the founder Dave Morin, this rate has ballooned to a whopping rate of 1 million users added per week. Indeed, this recent uptake would suggest that things are finally looking up for Path–at least, they are for now. But whether or not these users will stick is another story, and one that will be interesting to witness as it unfolds in the social media landscape.
Chat app Line has reached 150M users
TechInAsia recently reported that Japanese chat app Line has reached 150 million users worldwide. This news doesn’t come as a surprise given the recent boom in chat apps across the globe. What is astonishing, though, is just how quickly they announced this milestone. When Line doubled its user base from 50 million to 100 million last year, it took over seven months. Impressive, but to put this in perspective: the next 50 million users took just over three months. The magnitude of this steep climb is illustrated further, in the line graph the company produced to celebrate the occasion. In any case, it seems more likely that we will see the next 50 million soon–perhaps much sooner than expected as well.
Chat app KakaoTalk approaches 90M users
In more news of chat apps milestones, KakaoTalk has also seen impressive momentum in the growth of its user base. As TechInAsia reports, the Korean chat app has recently closed in on the 90 million user mark. As indicated in the graph produced by TechInAsia, KakaoTalk has continued to see rapid growth since early 2012, adding about 10 million new users per quarter. There is still a considerable gap to be broached between KakaoTalk’s user base and Line’s 150 million (not to mention WeChat’s 300 million). But as the 90 million milestone is approaching any day now–and 100 million can’t be far behind–KakaoTalk has surely put some pressure on its Asian chat app counterparts to try and stay ahead of the curve.
Facebook has 1.11B monthly active users, 751 million on mobile
According to a recent report by TheNextWeb, Facebook has continued to grow its user base and surpass milestones, beyond the famous ten-digit landmark it reached last year. Earlier this week, the social network announced that the user base now stood at 1.11 billion monthly active users, with 665 million of them active on a daily basis. The monthly active users are up by 26 percent year-on-year, while daily active users is also up by 23 percent for the same period. The biggest increase comes from active users on mobile: the figure stood at 751 million users at the end of March 2013, indicating a significant year-on-year increase of 54 percent. Last quarter, Facebook reported having 1.06 million active users, of which 618 million were mobile. While 60 million users were new or became active, about 133 million users were added to the number of mobile users. As noted by TheNextWeb, this figure also means that more than 67% of active Facebook users access the platform through mobile devices.
Last week’s iMedia Brand Summit in Bali was an action-packed event, with a host of presentations, panel discussions and roundtables. This post summarises my key take-outs from the second day – you can find a write-up of the opening keynote from Kellogg’s Bob Arnold in a previous post.
Integrating Online and Offline Activities
A the start of day two, I moderated a session on the challenges and opportunities associated with integrating online and offline channels, with marketers from Mondelez, Nokia and Tiger Airways sharing their experiences and questions with a number of other agency participants.
A common theme in the discussion was participants’ difficulties in tracking and measuring the conversion of digital activities in offline channels, although Alex from Nokia shared some invaluable insights into his brand’s use of mobile coupons in Indonesia to drive actual sales of their new Lumia phones.
Rudi from the Mondelez team also shared some insights into their use of attribution modeling on Oreo, explaining how they’re building systems and processes to correlate audience activity in social media with offline sales of the brand’s cookies.
Tiger Airways’s Yingchun said that her brand has also been trying to tie consumers’ online travel research to eventual offline sales in markets like Indonesia, where online purchase of air tickets is not ubiquitous. This prompted a wider discussion about the challenge for marketers in developing markets in Asia to build momentum in eCommerce, due to low levels of credit card penetration and continued low levels of trust in digital payments.
The overall consensus from the discussion group was that traditional purchase funnel models are now redundant, with ‘always on, everywhere’ devices like smartphones – which one participant called ‘new outdoor media’ – completely changing the dynamics of how people move through the cycle of awareness, interest, desire and action.
As a result, the brand marketers in the group stated that they usually don’t have enough data to to make confident, big decisions, and as a result are resorting to quite tactical activities, particularly those that use conventional approaches like coupons but translated to a digital setting.
However, they all agreed these activities fail to take advantage of the bigger opportunities that broader integration would bring, and concluded that this was one of the areas they are most keen to explore in the coming months.
Digital Strategy in Asia
A little later in the day, the BBC’s Babita Sharma brought marketers from Nike, BMW, Philips and Kao together for an insightful panel discussion on the challenges of planning and creating content for Asia’s diverse audiences.
All participants highlighted the vital importance of cultural understanding, insight and sensitivity when trying to connect with audiences, whether that’s in Asia or anywhere else in the world. Nike’s Brooks brought this to life succinctly by sharing his brand’s experiences in the running category, highlighting some of the stark differences between the way men and women view, and take part in, running throughout the region.
The collective recommendation from the panel was for global brands to stop looking at Asia as ‘one market’, and to invest in building a much richer understanding of the region’s audiences.
BMW’s German also stressed that marketers can’t take anything for granted in Asia; we often make assumptions about audiences, but that often leads to missed connections and opportunities. To illustrate his point, he noted that the youngest average age for buyers of BMW’s top-of-the-range 7 Series in Asia are in Vietnam – a surprise given the country’s ‘developing’ status.
Kao’s Homma extended this point by stating that half of all Pampers buyers on Amazon.com are ma
.36.9w4sle – something that surprised many in the audience.
Philips’s Ashton noted that context and relevance are also vital to creating meaningful digital connections, stating that Philips have been focusing considerable attention on crowd-sourcing and CSR activities in order to build more audience-centric communications.
The concept of the ‘dynamic purchase funnel’ came up during this panel too, with e-commerce being one of the most important – but disruptive – changes to the current ecosystem. The panel agreed that there’s still a long way to go before Asia’s markets become fully ‘e-sales enabled’, but all said that they were very excited about the opportunities digital transactions would bring.
However, the panel all agreed that there is still a considerable ‘expertise gap’ when it comes to digital in Asia. Kao’s Homma said that, despite Japan’s image as a highly digitally-savvy nation, many of its marketers are still incredibly conservative, with the majority of Japanese brands spending just a tiny fraction of their budgets on digital media.
Even at Nike, Brooks said that the brand’s current 60% : 40% budget split between ‘traditional’ and digital channels didn’t go far enough to take advantage of the wide variety of digital opportunities at their disposal, nor did it factor the actual amount of time the brand’s audiences spend on activities across all digital media.
The collective recommendation was to look at new product launches as a golden opportunity to try new marketing approaches, and to trial new ways of harnessing digital channels. However, the secret to success is to balance real audience insights and strategy with technology, and brands need to be careful not to get distracted by ‘shiny new toys’ at the cost of adding real audience value (something we’ve talked about before on the We Are Social blog).
The consensus was that digital still needs greater support from senior management though, and the panel concluded that the greatest challenge in coming months will be to build that top-level buy-in. However, panelists conceded that brand marketers need to get much better at measuring the right things in order to make it easier for senior stakeholders to understand the tangible value that digital marketing can offer.
Nike’s Brooks wrapped the session up by encouraging all attendees to spend some time understanding attribution modelling, and challenged everyone to identify at least one way they could start using it as soon as possible.
The rest of the day involved specific presentations from agencies and vendors, but a few key themes recurred a number of times:
Programmatic buying was clearly the hot topic of this year’s iMedia Brand Summit, with agencies and client-side marketers alike agreeing that it offers a variety of opportunities to improve the efficiency and effectiveness of digital media buys.
On a related note, many of the presenting agencies stressed the importance of, and opportunities associated with re-targeting. While privacy issues around cookies continue to muddy the waters here, it’s clear that re-targeting has the potential to dramatically improve ROI efficiency across the digital spectrum, including areas like social media and email marketing.
The importance of focusing on people rather than technology echoed in a number of presentations too – something we take every opportunity to stress here at We Are Social as well.
We’ll share the final summary of day 3′s activities soon, here on the We Are Social blog.